At 1 Stret, we take pride in the quality of our products and aim for complete customer satisfaction. If you receive a damaged, defective, or incorrect item, please reach out to us within 7 days of delivery.
To process a return or replacement, it is mandatory to provide a clear unboxing or opening video of the parcel showing the issue. This helps us verify and resolve your concern quickly.
Eligibility for Return/Replacement:
- The product must be unused and in its original condition.
- The request must be raised within 7 days of delivery.
- An unboxing video is required as proof.
Once verified, we will initiate a replacement or refund as per the situation. Refunds are processed to the original payment method within 5–7 business days after approval.
For any assistance, please contact our support team — we’re here to help you.